General Terms

Last updated: May 2026

Complaint Handling Process

When a dispute arises (after a room is booked by a guest), the guest can file a complaint directly to us via the hotel's hotline.

The guest's complaint will then be received and transferred to the department in charge within 24 hours. The complaint will be resolved as soon as possible.

Policy on Changing Rooms, Check-In and Check-Out Dates

In case a guest wants to change their room or check-out date, please contact our reservation department for assistance.

Cancellation Policies

Cancellation policies may vary depending on hotels, rates and time. Below is the basic policy on room cancellation, applicable when there is no cancellation policy mentioned in the reservation letter or on the online booking page.

• If the guest cancels their reservation 14 days prior to the check-in date, the full amount paid for their booking will be refunded.
• If the guest cancels their reservation within 14 days from the booking date, the hotel will charge the full room rate.
• In the case of a no-show (the guest has reserved a room but doesn't show up), the full room rate will be charged.

Refund Policy

If the guest has made a deposit and full payment for the room reserved, but due to unexpected events the guest cancels their trip, we will consider refunding options for the guest. The refund will depend on the specific policy of each booking. Such a refund will be communicated by our staff to the guest via email.

• Refund timeline: Within 21–30 business days depending on the bank.
• Refund method: To the bank account provided or to the charged card.
• Refund fee: Free of charge.

Contact

For any questions about these terms, please contact our reservations team:

• Email: reservation@tarabangkokriverside.com
• Phone: +66 (0) 2 243 9999